Case studies: crisis and policy consulting
Confidentiality is a primary concern for our clients, and ourselves. Where we can, and are allowed, we can publicly describe the details of how we prepared someone, or managed their crisis and recovery, or advised on their public policy activity. But in many cases our work, and outcomes, remains confidential to the client. However some of those details can be provided of necessity for those seeking our services.
The brief extracts below cover the diversity of that work, and engagements across sectors and geographies in both crisis consulting and in the world of consulting on public policy issues for clients. Many of the engagements, and activities, remain confidential. A number of the descriptions below are in the financial services sector, with others in sectors as indicated with all anonymised.
These examples are from Ralph Jackson’s career and work either in his own business, as an independent consultant, or with others in the various agencies he has worked at through his consulting career.
Advising the senior management of a UK law firm where a Partner had ‘disappeared’ involving clients monies.
Acting as spokesperson for lawyers representing the family of a major global icon's estate.
Advising on the significant disruption to services, clients, and stakeholders in Europe following industrial unrest at a major global manufacturer.
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Advising on the reputation rebuild for an England football manager.
Assisting a UK logistics company on strategies to recover from a cyber-attack and ransom demand.
Assisting a US manufacturer in the UK when their environmental policies were challenged by activists.
Advising on a product recall for a UK wholesaler.
The provision of advice, messaging, and support to several UK asset managers following significant fund manager changes.
Policy consulting
​Campaigning on behalf of a life insurer to achieve a major policy change on pensions, successfully lobbying both HMT and HMRC.
On behalf of a major UK mutual, achieving a technical policy change on tax with HMT.
For a major UK airport successfully achieving approval for a planning extension, involving liaison with No 10, DfT, and HMT.
Advising an alliance of contractors for the M25 upgrade, ensuring local communities, and Westminster MPs, were aware and supportive of the necessary changes.
Advising a former global head of private banking at hearings at Treasury and Public Accounts select committee hearings.
Campaigning with members of a property body to influence Government and backbench opinion on the work and operations of the sector.